Keep in mind that if Apple does replace your device they will give you a refurbished device and only offer you a 90 day warranty. Have your device repaired by a qualified repair shop that can do micro-soldering repairs. For those who own an iPhone 6, Apple will likely only offer you an OOW replacement.ģ.

If your phone is not under warranty and you have an iPhone 6 Plus, you can follow this link and schedule a replacement. If your phone is under warranty or under AppleCare, go to the Apple store and ask for it to be replaced.

So, is your iPhone 6 or 6+ suffering from Touch Disease? Here are three options to consider:ġ. Depending on your country, you will be charged a lower amount than the regular OOW cost to replace your device ($149 USD). On November 17th, 2016, Apple finally announced a replacement program for the iPhone 6 Plus only. They go on to say “… research points to about 11 percent of an Apple Store's daily iPhone service traffic to be related to the so-called 'touch disease' problem, eclipsing all other individual issues dealt with by retail personnel on a day-to-day basis.” However, according to an AppleInsider report, Apple engineers and the Geniuses at Apple stores are well aware of the problem. At first they blamed users for bending their phones and when the first touch issues started happening, the Apple Geniuses would not acknowledge the problem and the only solution they offered was an out-of-warranty (OOW) replacement (iPhone 6: $299 USD / iPhone 6+: $329 USD). The frustrating part for iPhone 6/6+ owners is that Apple did not immediately take ownership of this problem. Today, it is colloquially known as Touch Disease. Twisting and applying pressure in certain spots sometimes allows touch control to work for a short period of time, but eventually, the touch interface ceases to function entirely. For some phones, a gray/white bar starts appearing at the top of the screen. However, as time passed, it became clear that something else was going on.Īt first, the phone will typically develop intermittent touch control failure. Initially, screen assemblies were replaced and that seemed to solve the problem. The repair community started seeing cases of iPhones that, intermittently, were losing touch functionality.

However, pretty soon, hundreds of customers were posting pictures of their bent phones for the world to see.įast forward to late 2015, just as the first wave of iPhone 6 and 6 Plus were coming off warranty. While Apple conceded that this was happening, they also said that it was “ extremely rare”. Within days of release, many users were complaining that their new phones were bending. In their ongoing quest to make their devices ever thinner, an unexpected problem crept into the design. In September 2014, Apple released the new iPhone 6 and 6 Plus to rave reviews.

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