Cause there are sometimes that the console is not compatible with the firmware for the wireless connection of the router that needs to update first before it proceed, and that will need a wired cable. Support: it will depends on the available troubleshooting that we can try. Me: How many times will the connection fail before being able to proceed? And if the console encounter the same issue you can try to do a reset to the console back to default with remove everything which helps fixing possible issue upon setting the account. Support: yes this should be able to proceed with the process even though you failed many times. Me: Is the user supposed to be able to proceed after connecting to a network fails X amount of times? If so, how many times is X? Support: I see, thanks for confirming, and regards with your question that incase that you are unable to proceed with the set up for the console, the best option for the new consoles will be returning it through the point of sale and get a replacement console, since the device is just brand new, To clarify that upon the initial set up of the console that you have been stuck with the network settings, yes? And I appreciate your effort sharing your concern with us about the issue you have with the console. Support: Hello, may I ask who am I chatting with, before we proceed? How does one proceed? How did Microsoft allow this happen? Thank you. For this discussion, let's say there are no other network options, period (no hot spot, no wired connection, no temporarily turning off the wireless MAC filter, etc.). It doesn't appear that the network setup can be skipped and, after trying 10 times, it doesn't look like it fails (is it supposed to?), allowing the user to proceed. The MAC address is not present on the console, the documentation or the packaging. The network that the console will connect to is wireless with a mac filter, so in order to connect to the network, the console's wireless MAC address is required. Me: I just received an Xbox One X, am progressing through the initial setup and am stuck on the network section. Support: Hi, thanks for visiting Xbox Support! I'm Maria T.

Filtering mac address xbox one